The company's focus on customer-centricity, especially during the pandemic, has paid rich dividends to its customers through a steady and stable power supply.
India Power Corporation Ltd is planning to expand its power distribution operations to new locations, subject to necessary clearances and approvals.
The company currently holds a distribution license for supplying power over 618 square kilometers in West Bengal's Asansol-Ranigunj region. It is one of the few Indian utilities that operate in a competitive environment with two other suppliers vying for the same set of customers.
India Power boasts of a low 3 per cent aggregate technical and commercial loss in its distribution area, one of the lowest nationally. It claimed that its electricity rates are 20 per cent lower than its competitors in most tariff categories in the region it currently operates.
The company's focus on customer-centricity, especially during the pandemic, has paid rich dividends to its customers through a steady and stable power supply. It has also embarked on a mission to ensure steady power supply at affordable rates, a press statement issued by the company stated.
Commenting on the company's drive to make electricity available at affordable rates, Raghav Raj Kanoria, managing director, India Power, said: "India Power has a century-old legacy of customer-centricity, which has always been an intricate part of the fabric of its business."
"We realised that in this period of pandemic, many of our domestic consumers would be working from their homes and we need to provide them an enabling environment to perform their duties efficiently from the safety and comfort of their homes... I am confident that we will continue to offer quality services in regions where we operate. We will strive to replicate or better our delivery model further at places that we plan to serve in the future," he added.
India Power whole-time director Somesh Dasgupta said: "Our strength lies in our in-depth knowledge of the energy sector, which helps us deliver value to our customers through quality solutions and best in class services. We will continue to remain committed to the growth and prosperity of our industrial, commercial and domestic consumers."
India Power uses state-of-the-art technologies, including IoT and smart metering-based distribution, business intelligent reporting system, outage management systems, and many other advanced systems to serve its customers. It also operates a call centre 24x7.